--- title: "Terms and conditions · bodhana" description: "Our terms and conditions: appointments and the contract, prices and payment, cancellations, gift vouchers, withdrawal, health and liability." canonical: "https://www.bodhana.com/en/terms" language: en image: "https://www.bodhana.com/og.jpg?v=2" markdown_versions: ["https://www.bodhana.com/de/agb.md", "https://www.bodhana.com/en/terms.md", "https://www.bodhana.com/es/condiciones-generales.md"] publisher: "bodhana wellness centre, https://www.bodhana.com (llms.txt: https://www.bodhana.com/llms.txt)" --- Legal # Terms and conditions Last updated: 4 September 2026 ## § 1 Who we are bodhana wellness centre is operated by Sangam Projects S.L., CIF B57105116, C/ Benito Jerónimo Feijoo 2, Local 12, 07181 Puerto Portals, Calvià, Illes Balears, Spain. You can reach us on +34 971 676469 and at info@bodhana.com. Sangam Projects S.L. is your contracting party for everything you book or buy with us: treatments, home visits, courses and gift vouchers. The version of these terms that applies is the one on this page on the day you book. They exist in German, English and Spanish. If the versions ever differ, the Spanish one applies. ## § 2 Appointments and the contract You can request an appointment through the form on this website, by phone, by WhatsApp or by email. It becomes binding when we confirm it. That is when the contract is formed. You are just as welcome without an appointment. The contract is then formed when we offer you a free slot and you take it. We are open Monday to Friday from 09:00 to 20:00 and on Saturdays from 11:00 to 19:00, through lunchtime as well. We are closed on Sundays. ## § 3 Prices and payment The price list on this website on the day of your treatment is the one that applies. All prices are final consumer prices. Any taxes that apply are already included. For home visits the price rises with the distance from our base in Puerto Portals. All types of massage cost the same there, because we charge for the time and not for the type of massage. At the centre you pay in cash or by card. For home visits you pay in cash or by card on the day, or in advance by bank transfer or payment link. If you wish to pay by card, please mention it when you book. For group bookings we charge a minimum of 50 % in advance. You can pay for a gift voucher directly on this website. The payment is handled for us by Stripe Payments Europe, Ltd. and we do not store your card details. As soon as the payment is confirmed you get a confirmation by email and your voucher as a PDF. How the purchase works: you put the voucher together, see it in the preview, enter the recipient's name, your message, your name and your email address, and confirm these terms. On the summary before that you can change every step again, and only then does it go to payment. The contract for the voucher is concluded as soon as your payment is confirmed. The period in § 7 also starts on that day. You can find the text of these terms on this page at any time. Your confirmation email names the version that applies to your purchase and links to it; if you would like to keep it, print or save the page. You can order in German, English or Spanish, and the contract applies in the language in which you order. ## § 4 Cancelling, rescheduling and arriving late Plans can change, we understand that. Please let us know at least 24 hours in advance if you need to cancel or reschedule. Less than 24 hours before the appointment we may charge 50 % of the booked treatment. Less than 3 hours before, or if you do not come, we may charge 100 %. If you arrive late we always do our best to give you the fullest treatment time possible, but the treatment may need to be shortened so that the clients after you are not kept waiting, and the full price still applies. If you booked with a treatment voucher, a late cancellation can mean that it is considered used. If you booked with a value voucher, we charge the late cancellation as above and your voucher stays valid. For group bookings and multiple treatments different conditions may apply, and we confirm them when you book. If we have to cancel, you get a new appointment or your money back. You choose which you prefer. ## § 5 Home visits We bring the massage table, the oils and everything else we need. You provide a space where we can set up, and quiet. If you are not ready at the time booked, we charge 20 € for every 20 minutes of waiting time. This applies to home visits only. Under no circumstances do we offer services which are not strictly therapeutical and transparent. If we are asked for anything else during an appointment, we stop. The full price is charged in that case. ## § 6 Gift vouchers There are two kinds: a treatment voucher, where you choose the type and the length, and a value voucher for an amount. A voucher is usually valid for one year from the month you bought it. You can redeem it at our centre and, depending on the value, for a home visit as well. We do not pay a voucher out in cash. A value voucher is redeemed in one go. If something is left over, please talk to us and we will find a solution. You may pass it on to someone else. If it is lost, we issue a new one as soon as you can show us proof of purchase. ## § 7 If you book or buy at a distance If you book or buy without being at the centre, that is a distance contract. You then have a right of withdrawal of 14 days, counted from the day the contract was formed. You do not have to give a reason. Write to info@bodhana.com or call us. The law provides for two exceptions. If you expressly ask us to begin the treatment before the 14 days are up, and the treatment has then been fully carried out, your right of withdrawal is gone. If we have only carried out part of it, you pay the proportionate price. And for an appointment on a specific date at a specific time there is no right of withdrawal; § 4 applies instead. For a gift voucher the right of withdrawal applies for the full 14 days, as long as you have not redeemed it within that time. If you withdraw, you get your money back within 14 days, by the same means you paid. Withdrawal form: you do not have to use a form, an informal message is enough. If you like, use this wording: “To bodhana wellness centre, Sangam Projects S.L., C/ Benito Jerónimo Feijoo 2, Local 12, 07181 Puerto Portals, Calvià, Spain, info@bodhana.com. I hereby withdraw from the contract I concluded for the purchase of the voucher with the number … Ordered on … Name … Address … Date …” You will find the same wording in your confirmation email, already filled in with your voucher number and your order date. ## § 8 Your health and your visit Our treatments are for wellbeing and relaxation. They are not medical treatment, not a diagnosis and no substitute for seeing a doctor. We do not give medical advice. Please tell us when you book, and again before the treatment, if you have an injury, an illness or any complaints, if you are pregnant and how many weeks, if you take medication, or if your skin is irritated or sunburnt. We then choose the right treatment and the right therapist for you. We do not massage over sore or badly burnt skin. We may decline, adapt or stop a treatment if we do not think it is right for you. We do not charge for that. During the treatment you can say at any time if you would like more or less pressure. Please come ten minutes early so we can talk calmly about what you would like. You undress only as far as feels right for you, and you stay covered throughout the treatment. Anyone under 18 needs the consent of a parent. Anyone under 16 comes accompanied by an adult. ## § 9 Liability, data and complaints We are liable according to the applicable law. What we do not know about your health we cannot take into account, which is why we ask you in § 8 to tell us. What we do with your data is set out in our privacy policy at bodhana.com/privacy. If something was not right, please tell us directly first, on +34 971 676469 or at info@bodhana.com. Most things can be sorted out in a conversation. [Read our privacy policy](https://www.bodhana.com/en/privacy) ## § 10 Complaint forms In the Balearic Islands there are official complaint forms, the hojas de reclamación. You have the right to complain, and you get these forms free of charge. We keep them ready at the studio. If you bought online or booked from a distance, write to info@bodhana.com or call +34 971 676469. We will then send you the form within three working days. You can hand the completed form in at the consumer authority of the Balearic Islands or at the consumer office of your municipality. We would rather talk to you first, but that is your decision. The legal basis is Decreto 46/2009 of the Illes Balears. Hi ha fulls de reclamació o de denúncia a disposició del consumidor o usuari Hay hojas de reclamación o denuncia a disposición del consumidor o usuario ## Sitemap Every page of this site as Markdown: [sitemap](https://www.bodhana.com/sitemap.md). Curated entry point: [llms.txt](https://www.bodhana.com/llms.txt).